Support Policy

Contelligent Customer Support Summary

Contelligent takes great pride in providing exceptional support to our customers. For customers located in North/South America and Australia, our Customer Care Team is here to assist you Monday-Friday from 7am CST to 6pm CST and from 7am to 5pm GMT for all other customers. If you need assistance, please send an email to customercare@contelligent.com or call our Customer Care Team at 312-660-7272, Option 5. We will respond to your support request within four business hours.

Proactive Customer Monitoring

Customer Support is always hard at work for you. We perform routine health checks on every Contelligent device. Should we encounter an issue with a device, we proactively open a support case and a member of our team will get in contact to troubleshoot and take the next steps as needed.

Upgrades and Maintenance

Contelligent is always working to improve its systems and software. Customers can access current versions of all software products, including updates, on the secured customer portion of the Contelligent website.

Network and System Capacity

During each applicable term of service, Contelligent guarantees that Contelligent software will be available 99% of the time during any given monthly billing period. Software shall be deemed available unless: [i] the Customer is not able to connect to the software via the internet during two or more consecutive ninety second intervals, and lack of connection is not due to telecommunications or other issues that are not in the control of Contelligent, or [ii] data stored in the software becomes inaccessible to the customer. If any Contelligent software fails to satisfy these obligations Contelligent will, at its sole expense, take commercially reasonable steps to bring the effected service into compliance.